Privacy policy.

BrokerMint is a registered business name of Metamode Pty Ltd as trustee for the Metamode Holdings Trust (ABN 66 422 436 403), trading as BrokerMint. In this policy, “BrokerMint”, “we”, “us” and “our” mean that trustee in its capacity as trustee of the trust. “You” means the business or person engaging us.

We handle personal information in line with the Privacy Act 1988 and the Australian Privacy Principles. Contact us about privacy at hello@brokermint.com.au.

When you send an enquiry, we collect your name, business, email address, selected service, revenue range and marketing budget, plus any optional phone number, website, membership, timing and message you provide. When you request an audit, we collect your website address and the details you enter. When you become a client, we collect billing and contact details for you and your team, and the access, content and approvals needed to deliver your service.

Calculators and self-checks run in your browser. If you ask for an emailed calculator report, we collect your email address and the figures you entered so we can send it. Please do not send us borrower files, identity documents, bank records or other sensitive information unless we have agreed how it will be handled.

We use personal information to reply to enquiries, prepare proposals, deliver and support the services you engage us for, send reports you request, invoice, keep records and improve our services. If you ask for an audit, we may send one follow-up email about it. We do not sell personal information, and submitting a form does not subscribe you to a newsletter.

When we deliver Growth Engine, advertising, websites or other services, we may process personal information about your enquirers and clients, such as contact details, enquiry answers, call recordings and message history. We handle that information on your behalf, following your instructions, and only to deliver the service. You are responsible for collecting it lawfully and for having consent where marketing messages are sent.

When a service ends, we agree with you how that data is exported, returned or deleted.

We use trusted service providers to run our business and deliver services. These include website hosting and form processing (Cloudflare), email delivery (Resend and our business email provider), booking (Cal.com), and the CRM, telephony, messaging, AI, advertising and publishing platforms used to deliver client services. They may only use the information to provide their service to us.

If a referral partner introduced you and you become a client, we tell that partner your business name so we can pay their referral fee. We do not tell partners about enquiries that do not go ahead. We may also disclose information where required by law, or to professional advisers under a duty of confidentiality.

Some of our service providers store or process information outside Australia, mainly in the United States and other countries where their infrastructure is located. We choose providers with appropriate security practices and take reasonable steps so that they handle personal information consistently with the Australian Privacy Principles.

This website does not currently use advertising pixels or third-party analytics. Our hosting provider records ordinary technical information, such as IP address and browser type, for security and performance. Our enquiry form uses a hidden spam field, request limits and hashed identifiers to prevent abuse. If you arrive through a referral partner’s link, we set one first-party cookie that records the partner’s code for 90 days, so we can credit the referral if you enquire or book a call. It holds no personal information and is not shared with advertisers. If we add analytics or advertising tools, we will update this policy first.

We protect personal information with access controls, two-factor authentication where supported, encrypted connections and limited staff access. Enquiry emails are kept in our business inbox and correspondence history; they are not stored in a separate website database. We keep information only as long as we need it for the purpose it was collected, or as required by law, and then delete or de-identify it.

You can ask to see the personal information we hold about you, have it corrected or ask us to delete it by emailing hello@brokermint.com.au. We will respond within 30 days. We may need to verify your identity, and in some cases we may need to keep information to meet legal obligations; if so, we will explain why.

If you have a privacy concern, please contact us first so we can try to resolve it. We will acknowledge your complaint and aim to respond within 30 days. If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner at oaic.gov.au.

We may update this policy as our services and tools change. The current version is always published at brokermint.com.au/privacy, with the date it was last updated.