Start with the enquiry.
A short acknowledgement can confirm that an enquiry has arrived and explain what happens next. We agree the sender, message, timing and owner before switching on a sequence. Messages reflect your real availability rather than promising an instant broker response.
Connect calls, bookings and follow-up.
SMS works best as part of the whole enquiry journey: a booking link, an appointment reminder and a named owner for every reply.
Permission belongs in the workflow.
Service messages and optional promotional messages serve different purposes. We record the relevant permissions, respect opt-outs and have your nominated reviewer approve the intended use. An enquiry does not automatically authorise every future campaign.
Defined scope, ongoing checks.
Each Growth Engine plan includes a set number of sequences. Messaging and AI usage are billed on top, and website care and content are separate services. The Growth Engine packages page has the detail.
