Terms of service.

BrokerMint is a registered business name of Metamode Pty Ltd as trustee for the Metamode Holdings Trust (ABN 66 422 436 403), trading as BrokerMint. In these terms, “BrokerMint”, “we”, “us” and “our” mean that trustee in its capacity as trustee of the trust. “You” means the business or person engaging us.

Contact us at hello@brokermint.com.au. Formal notices under these terms should be sent to that address.

These terms apply to every service we supply, together with the written proposal or scope of work you accept. If the two conflict, the accepted proposal and any variation we have both agreed in writing take priority for that engagement. Package descriptions on this website summarise our services; they are not a contract on their own.

Using a calculator, self-check, audit request or enquiry form does not order a service or create a client relationship.

A proposal sets out the deliverables, quantities, fees, initial term, review points and acceptance checks for your engagement. Anything not listed is out of scope. A proposal is open for acceptance for the period it states, or 30 days if it states none.

Changes after acceptance need written agreement, including any effect on price or timing. Small corrections inside agreed pages are part of the build. New pages, extra tools, integrations or additional content are quoted before work starts.

All fees are in Australian dollars and exclude GST, which is added where it applies. Website build payment milestones are stated in your proposal. Monthly services are billed in advance from the start date in your proposal. Website care is billed monthly from launch.

Invoices are payable by the due date shown. If an amount is more than 14 days overdue we may pause work, after giving you notice, until it is paid. Advertising media, phone numbers, call minutes, SMS and email delivery, AI usage, premium licences, domains and other third-party costs are not included in our fees unless your proposal says so.

Target launch timeframes assume you supply content, approvals and access when requested. If feedback or materials arrive late, dependent dates move by a corresponding amount. You review the site in a private preview before launch, and we check the agreed pages, calculators, mobile layouts and enquiry delivery against the acceptance checks in your proposal.

Unless your proposal says otherwise, domain registration, email hosting, photography, logo or brand design, translation, CRM or scheduling subscriptions and premium licences are not included.

Care is required while BrokerMint hosts and maintains your website. Care is $99 a month for every package, with up to 30 minutes of small edits. It includes standard hosting for the agreed site, uptime and enquiry-form checks, and supported account security setup.

Small edits cover text corrections, replacing supplied images and comparable minor updates to existing pages. Unused time does not roll over. We will ask before work exceeds your allowance; extra work is quoted. New pages, redesigns, custom tools, integrations, SEO & AEO, content, advertising and Growth Engine are separate services.

Care does not include a guaranteed uptime level, 24/7 support, a response-time commitment, a backup regime or a security guarantee unless your proposal sets one out. Care continues with no fixed end date and ends by agreed transfer of the site or its closure, on 30 days’ written notice.

Search Essentials, Search Plus and Search Pro (SEO and AEO), Google Ads and Meta Ads management, and separately contracted ongoing AI support each have a three-month initial term. Growth Engine has a six-month initial term. After that they continue month to month until either of us gives 30 days’ written notice. You may give notice during the initial term so the service ends when that term expires.

Monthly allowances, such as articles, optimisations, review-reply drafts and workflow adjustment time, are for that month. They do not roll over and are not pooled across services. A higher tier replaces the allowances of a lower tier; they do not stack. One-off advisory, deployment and training projects do not create a subscription.

We do not guarantee any particular result from our services. In particular, we do not guarantee search rankings, positions in Google or other search engines, appearances or citations in AI answers or answer engines, website traffic, ad impressions, click-through rates, cost per click or cost per lead, the number or quality of enquiries, bookings, loan approvals, settlements, revenue or return on spend.

Search engines, AI assistants and advertising platforms are operated by third parties who change their systems, policies and pricing without notice. Results also depend on your market, competition, budget, offer, reputation and how quickly your team responds to enquiries. Forecasts, examples, calculator outputs and audit findings are illustrations to support decisions, not promises.

What we do commit to is delivering the scoped work described in your proposal with due care and skill, and reporting honestly on what was delivered and what we observed.

SEO and AEO work follows the plan in your proposal: agreed topics, original articles, existing-page improvements, structured information and a regular review of agreed search questions. A manual check of how AI tools answer a question is an observation on that date, not a universal visibility score.

Articles are published only after you approve them. Delayed approval delays publication. Technical remediation, backlink campaigns, new website pages and specialist research are separate unless included in your proposal.

Your advertising accounts, billing and history belong to you, and you pay Google, Meta or any other platform directly for media. You approve budgets, claims and material changes. Our management fee is a flat fee for the agreed account and platform; it is not a percentage of spend.

Platforms may reject ads, restrict accounts or require verification at their discretion, including under financial-services advertising rules. We are not responsible for platform decisions, outages or billing, or for spend you authorise. When management ends, we remove our access and hand over as agreed.

Growth Engine is a configured CRM, follow-up and communications service delivered on third-party software. Each plan includes a monthly usage credit for phone numbers, call minutes, SMS, email delivery and AI consumption. Usage above the credit is charged in addition to the monthly fee at our published rates; we agree an estimated usage budget before activation. User, contact and storage limits are set out in your proposal.

AI receptionists, call backs and assistants identify themselves as AI, answer routine questions you approve, capture details and hand off to your team. They do not give credit advice, assess applications or make lending decisions. AI output can be wrong; you remain responsible for the knowledge you approve, for live sales conversations and for the advice your business gives.

Growth Engine is not a loan-origination system and does not collect or store loan documents. On exit we agree exports and handover; portability of every configured workflow to another platform is not guaranteed. Every Growth Engine plan includes a free Essential website on the same platform. If you end Growth Engine, a $999 handover fee covers exporting your site, porting your numbers and exporting your data; your domain and data remain yours.

You supply accurate information about your business, services, licensing, lender panel and fees, along with the assets, access and approvals we reasonably need. You nominate a person authorised to approve content and campaigns, and you are responsible for content you supply or approve.

You confirm you have the right to give us any materials and contact data you supply. You are responsible for having consent to send marketing messages to your contacts and for meeting your obligations under the Spam Act 2003, the Do Not Call Register Act 2006 and the Privacy Act 1988. Please do not send us borrower files, identity documents or bank records unless the engagement specifically requires it and we have agreed how they will be handled.

We prepare content and configure systems with Australian credit and marketing rules in mind, and we build review steps into our process. We are not lawyers, a credit licensee or a compliance service, and nothing we provide is legal, financial or credit advice. You and your licensee remain responsible for reviewing and approving regulated claims, disclosures, calculators and campaigns before they go live.

Borrower calculators are simplified estimates based on stated assumptions. They are not credit assessments, quotes or offers.

If you cancel a website build before work starts, we refund amounts paid less any third-party costs already incurred. After work starts, fees for completed milestones and work in progress are payable. Monthly services end in line with their term and notice period, and fees for the notice period remain payable.

If delivered work does not match the agreed scope, tell us in writing. We will fix it within a reasonable time. If we cannot, we will refund the fee for the affected deliverable. We aim to respond to refund requests within 7 business days. Nothing in this section limits your rights under the Australian Consumer Law.

Either of us may end an engagement by written notice if the other materially breaches these terms and does not fix the breach within 14 days of being asked to, or becomes insolvent. We may also suspend a service if fees are overdue as described above, or if continuing would breach the law or a platform’s rules.

When an engagement ends, you pay for work done and costs incurred up to the end date, and we complete the agreed handover.

Content you supply stays yours. Once you have paid in full, you own the site-specific design, copy and content we create for you. We keep ownership of our pre-existing code, components, templates, tools, workflows and know-how, and grant you a non-exclusive licence to use them as part of your delivered website or service.

Your domains, advertising accounts and supplied content remain under your control. Third-party software, themes, fonts, images and platforms are subject to their own licences, which may limit transfer. Website platform, account ownership, exports and migration scope are recorded in your proposal; migration to another provider is quoted separately.

We may show the public parts of work we deliver, such as screenshots and a description of the project, in our portfolio and marketing, unless you ask us not to in writing. We will only publish results, metrics, testimonials or a named case study with your approval.

Each of us will keep the other’s non-public business, financial, client and technical information confidential, and use it only for the engagement. This continues after the engagement ends. It does not apply to information that is already public, published with approval, or required to be disclosed by law.

To the extent the law allows, our total liability to you arising from an engagement, whether in contract, negligence or otherwise, is limited to the fees you paid us for that engagement in the 12 months before the claim arose. We are not liable for indirect or consequential loss, including lost profit, revenue, data, opportunity or goodwill, or for loss caused by third-party platforms, your instructions or content you approved.

This limit does not apply to fraud or wilful misconduct, or where the law does not allow liability to be limited.

Our services come with guarantees that cannot be excluded under the Australian Consumer Law. Nothing in these terms excludes, restricts or modifies those rights. Where the law allows us to limit our liability for failure to meet a guarantee, our liability is limited to supplying the services again or paying the cost of having them supplied again.

We handle personal information in line with the Privacy Act 1988 and the Australian Privacy Principles, as described in our privacy policy. Where we process your clients’ personal information to deliver a service, we do so on your instructions and only for that purpose.

Neither of us is liable for delay or failure caused by events beyond reasonable control, such as natural disasters, outages of hosting, platform or telecommunications providers, cyber incidents, government action, pandemics or industrial action. The affected party will tell the other promptly and take reasonable steps to limit the impact.

We may update these terms from time to time. The current version is always published at brokermint.com.au/terms. The version in force when you accepted your proposal applies to that engagement unless we both agree in writing to adopt a later version.

If a dispute arises, either of us may give written notice and we will first try to resolve it by discussion in good faith. If it is not resolved within 20 business days, we will try mediation with a mediator we both agree on before starting court proceedings, except where urgent relief is needed.

These terms are governed by the laws of Queensland, and both of us submit to the non-exclusive jurisdiction of the courts of Queensland.

Our free calculators, self-checks and audit requests are general information. An audit reviews only what is publicly available or what you choose to share, does not create a client relationship and is not legal or compliance advice. If you request an audit, we may follow up once by email about the findings; you can ask us not to.